Tenants
Providing Quality, Professionally Managed Properties.
Helpful information for every stage of your tenancy
Experience the peace of mind that comes with professionally managed housing. We are committed to providing our tenants with dedicated support and clear guidance on property care and responsibilities, ensuring a safe, compliant, and comfortable living environment throughout your tenancy.
Key areas tenants should be aware of
From routine inspections to bills and permissions, these are the common areas every tenant should understand during their tenancy.
Inspections & Repairs
We are required to inspect your property on a regular basis. Prior to any inspection, we will contact you by telephone or letter to arrange a suitable time.
Pets
No pets are allowed to be kept on the property. This is stated in your tenancy agreement.
Property Changes
Should you wish to make changes to the property, you must first request permission from White rock housing.
Paying Bills
As a tenant you are responsible for paying the Gas, Electric, Water Rates, Council Tax and Tel / Broadband.
Understanding your tenancy responsibilities
A successful tenancy depends on clear communication, reasonable care of the property, and following the terms of your agreement. The information below outlines the main responsibilities and important points tenants should keep in mind.
Property Care
You must ensure that you look after the property and gardens. The property should be kept clean and tidy, and any outdoor areas should be maintained in a reasonable condition.
Agreement Rules
It is important that you observe the terms and conditions of your tenancy agreement. Failure to comply with these obligations may result in further action being taken by the landlord or council.
Damages
You must not carry out illegal activities in the property. Any damage should be reported promptly, and access should be provided when required. When moving out, any tenant-caused damage must be addressed.
Complaints
Should you wish to make a complaint, please write to us, email us, or request a customer contact form. We will then respond within the appropriate timeframe.
Moving Out
When you have been informed that you will be moving out of the property, you should contact us as soon as possible so a convenient time can be arranged for the check-out process.
Your Responsibilities
As a tenant you are responsible for certain items in the property. If you are unsure what falls under your responsibility, please contact us for clarification.
What to do in an emergency
If there is an urgent issue at your property, please follow the appropriate steps below and contact the correct number as quickly as possible.
Emergencies
If there is an emergency at your property, White Rock Housing must be contacted immediately as well as the relevant emergency service so the problem can be addressed quickly and the correct action taken.
Emergencies outside of office hours
Call the emergency number. Leave your name, telephone number, property address, and a description of the emergency. You will receive a call back to decide the immediate action to be taken.
Floods
- Turn off water using stop-cock.
- Call the emergency number on +44 20 8577 7277.
Electrical Failure
- Call your electric supplier.
- Call the emergency number on +44 20 8577 7277.
Gas Emergencies
If you have a gas emergency in your property, call the emergency number on +44 20 8577 7277 and follow these steps immediately.
Turn off the gas supply
Call Cadent on +44 20 8577 7277
Open all doors and windows
Put out naked flames and do not smoke
Do not turn on electric switches
Wait for an engineer from Cadent
Tenant Guides
Below are helpful self-service guides for common issues tenants may come across in the property. These guides are intended to help tenants resolve simple issues before reporting a repair.
Find Your Next Property
Looking for a high-quality, professionally managed rental property? Register your interest with our team today and find a property that suits your needs.