Privacy Policy | WHITE ROCK HOUSING

1. Introduction

Welcome to the Privacy Policy of WHITE ROCK HOUSING. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, process, use, and store your personal information when you visit our website, use our contact form, or interact with our services as a tenant, landlord, or local authority partner.

2. Who We Are (Data Controller)

WHITE ROCK HOUSING is the Data Controller responsible for your personal data.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:
Address: 139 Vicarage Farm Road, Hounslow, England, TW5 0AA
Email: Info@whiterockhousing.com
Phone: +44 20 8577 7277

3. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you. In particular, through our Contact Form, we collect:

Identity Data: Full Name.
Contact Data: Email Address and Telephone Number.
Enquiry Data: The content of any message or information you submit through our contact form (such as whether you are a landlord, tenant, or council representative).

4. How We Use Your Personal Data

We only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To Respond to Enquiries: To address, answer, and process the requests and questions you submit via our contact form.
Contractual Obligations: To provide and manage our guaranteed rent, social housing partnerships, or property management services when entering into agreements with you.
Legitimate Interests: For administrative, safety, and business operations, ensuring that the properties we manage remain compliant with legal and local council guidelines.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If your enquiry does not result in a contract or tenancy, we securely delete your data within 12 months, unless a longer period is legally required.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is restricted to employees, contractors, and partners who have a business need-to-know.

7. Your Legal Rights

Under UK GDPR and the Data Protection Act 2018, you have rights in relation to your personal data, including the right to:

Request Access: Receive a copy of the personal data we hold about you.
Request Correction: Have any incomplete or inaccurate data corrected.
Request Erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please email us directly at Info@whiterockhousing.com.

8. Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.